Introduction
These terms and conditions (“Terms”) set out the basis on which we will provide rooms and other services to you. In some cases, we will draw your attention to other rules and policies that apply: please familiarise yourself with all relevant information, and ask us if you are unsure about anything. Our aim is always to present information in a way that is clear, fair and honest. We will review these Terms occasionally to ensure they are up-to-date and as clear as possible. We always welcome your comments.
Our Details
Our details are as follows:
Legal Entity Name: Hotel Cayre SAS
Company number: 552143273
Country of incorporation: France
Registered office address: 4, Boulevard Raspail, 75007, Paris, France
Hotel name: Le Grand Hotel Cayre
Hotel address: 4, Boulevard Raspail, 75007, Paris, France
Contact e-mail: reservations@legrandhotelcayre.com
Telephone: +33 1 45 44 38 88
We will refer to ourselves from now on in the Terms as “Le Grand Hotel Cayre” or as “we” (or by related words such as “us” or “our”).
We will refer to you – whether you are an individual or a group – as “you” (and by related words such as “your”).
Status of these Terms
These Terms apply to your bookings with us, unless you and we agree that other terms will apply. If you are a consumer, you also have certain basic rights at law, and these are not affected by these Terms. All your interactions with us are also subject to our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store and use such information, your rights in relation to your personal information, and what to do if you have a query or complaint about the use of your personal information.
Making, cancelling & amending a booking
Making a booking
You may make a booking online, by telephone or in person. We do not charge different prices depending on the method of booking, unless we issue a promotional offer that must be redeemed using a particular method, in which case we will be clear about that. Please check our website, or phone us, for room rates. Room rates are subject to VAT and city tax.
Cancelling a booking
Occasionally people wish to cancel all or part of a booking. In that situation, we like to make things easy for you, and so if you are early enough in your cancellation, we often won’t need to charge. Please read the rest of this clause to understand the position.
You may cancel a booking online, by telephone or in person – regardless of the method you have used to make the booking initially.
With the exception of pre-paid bookings, group bookings of 9 rooms or more, or any special promotion that states different cancellation terms, our policy is that:
- if you cancel a booking before 3:00 p.m. (France time) on the day prior to check-in, you will not be charged for the cancellation; and
- if you cancel a booking after 3:00 p.m. (France time) on the day prior to check-in, you must pay one night’s stay (plus VAT) for your cancelled room (or for each room, if you booked more than one), based on the price you would have paid for the room(s).
Amending a booking
If you wish to change the dates of your booking, this will be treated as a cancellation and rebooking, and will be subject to the cancellation provisions.
The following are non-cancellable and non-refundable in all situations:
- fully pre-paid bookings;
- group bookings of 9 rooms or more; and
- bookings made under certain special offers where we have made it clear prior to your booking that no cancellation or refund is possible.
If you wish to leave prior to your departure date, you must pay an early-departure fee of the equivalent of one night’s stay (plus VAT) for each cancelled room (plus the current night’s stay if you tell us after 3:00 p.m. and your new departure date is the following day).
Luggage Storage
Assistance with luggage and storage is available to guests of the hotel through the Front Desk. The hotel is not responsible for luggage stored over 24 hours after departure.
Checking in and out
You must be at least 18, and have a valid form of identification, namely a passport, driver’s licence or EU I.D. Card, to check in. Persons under 18 need to be accompanied by a guardian or another adult with written authorisation by your guardian/s in order to stay.
We will require a valid credit or debit card at check-in. In addition to room and city tax, a refundable amount will be deducted from your credit card to guarantee any incidental charges during the stay.
You may check in from 3:00 p.m. (France time) on the first day of your stay, and you must check out by 11:00 am (France time) on your day of departure, however if you wish stay longer please contact the front desk (fees may apply).
Bars & Restaurant
Our kitchens close at 10:45pm.
Seating preferences will be subject to availability.
Cancellation and confirmation for tables of under 7 people – there is a 24-hour cancellation policy. A fee of €25 inc VAT per person will be charged if your booking is cancelled within 24 hours to your reservation date or no show.
If the party size increases or decreases, sufficient notice is advisable as last-minute additions to your party are subject to availability.
Alternate Terms & Conditions apply to reservations of 8 people and above:
For bookings of 8 people and above, please contact our sales department who will be delighted to propose dining options for your party – sales@legrandhotelcayre.com.
Decorations and branding – The bringing of any decoration, or other objects, or branding of any kind, is not permitted throughout the premises. This includes balloons, confetti, table ornaments, and other decorative objects that may cause a Health & Safety risk.
Age policy:
Officine Bac operates an over 18s policy.
Special Offers & Promotions
Occasionally we may issue special offers such as price reductions. If so, the terms relating to such offers will also be considered part of your contract with us, and if there is any discrepancy between any term in a special offer and these Terms, the relevant term in the special offer shall apply.
Smoking
We embrace a smoke-free policy therefore smoking, including e-cigarettes and vaping, is not permitted inside any of our premises.
Please be aware that a €400 of deep cleaning fee will apply if evidence of smoking is detected upon departure.
Websites
Le Grand Hotel Cayre provides information, collects data, and engages in e-commerce activities on the following domains:
www.legrandhotelcayre.com
www.annetterestaurant.com
The information on the websites referred to above has been put together with care. However, the software, products and services on these websites are subject to change and could include inaccuracies. Therefore, the websites are provided as-is and no rights can be derived from the information on our webpages.
All information on our websites, including text and graphical elements, is owned by us and is our intellectual property. You may not reproduce or distribute anything of ours, including the content of any of our websites, without our prior permission.
We reserve the right to change or discontinue the information on any website at any time without notice. Le Grand Hotel Cayre is not liable for any consequences of discontinuance or alteration of any website services.
This website may contain links to third-party websites. Le Grand Hotel Cayre will not be liable for any of these linked websites, their information or services. Please check the privacy policies of such websites, and ensure you are comfortable with them before progressing.
Limitation of Liability
We do not seek to limit or exclude any liability that may not be limited or excluded by law, such as liability for death or personal injury that is caused by our negligence, or liability for fraud or fraudulent misrepresentation.
In all other respects, we are not liable for the following:
- losses that were not caused by a breach on our part;
- losses to the extent that they were caused by other people;
- losses that you and we did not reasonably foresee as being possible;
- business losses, such as loss of profits;
- loss of your luggage, provided we took reasonable care.
Except where we are not permitted by law to limit our liability, our maximum liability to you will be 150% of the rate applicable for one night of your stay.
Governing Law and Dispute Resolution
These terms and conditions shall be governed by the law applicable to the location of the hotel and shall be subject to the jurisdiction of the courts of the same location.