Dated – 16.10.2025
We recently identified and contained a security incident involving unauthorized access to certain guest records at Le Grand Hotel Cayre, Paris.
The information included basic guest information relating to current and future reservations existing in our system on 9th September 2025, namely name, phone number, birth date, address, nationality, booking details, last four digits of credit card, total amount of your booking, amount payable and email address (where provided).
Please note that no passwords, copy of identity documents, government-issued identification numbers, or full payment card details were affected.
We immediately secured our systems and notified the French Data Protection Authority (CNIL), in line with our obligations under the General Data Protection Regulation (GDPR). We will continue to actively monitor the situation and act swiftly to protect your personal data. We are also enhancing our security measures and procedures to strengthen our resilience in light of the constantly evolving threat landscape.
We have been informed that some phishing emails falsely claiming to be from our hotel, have been sent. We have no evidence that accessed personal data has been further misused. As a precautionary measure, we therefore advise guests to remain vigilant against any suspicious or unsolicited communications. Emails from the hotel are only sent via the following email address: reservations@legrandhotelcayre.com or marketing@miirohotels.com.
For any questions or further information, please contact our Data Protection team at privacy@igeuk.co.uk.
— Le Grand Hotel Cayre, Paris